Senior Account Manager – Original Events – Madrid/Sofia

Kenes Group is looking for a highly motivated Senior Account Manager with a background in the tech industry for Kenes Original Events unit.

At Kenes, we foster a family-like work environment within a global company. We understand the significance of work-life balance and strive to create an atmosphere that supports personal well-being and professional growth. We believe in empowering our employees with knowledge and skills that propel their careers forward. Join Kenes and embark on a rewarding journey where you’ll thrive both personally and professionally

• Develop long-term relationships with Kenes partners, actively contributing to the growth and promotion of their businesses.
• Offering strategic insights and generating actionable recommendations for achieving business goals, seamless execution, and implementation.
• Responsible for direct management and professional/personal development and satisfaction of team members.
• Lead, motivate and empower the team, fostering a collaborative and high-performing work environment.
• Work closely with partners to understand their business needs; plan and present creative, practical solutions to enhance business outcomes.
• Overall accountability for congress budgets.
• Achieve targets and maximize profits for all stakeholders.
• Effectively communicate client messages, requests, and goals to the internal team.
• Participate in client meetings and collaborate with CRMs to develop and enhance partnerships.
• Coordinate with multiple departments to address partners issues, resolve conflicts, manage performance, striving to always improve the level of service.
• Design and produce documents and presentations for partners; clearly communicate client ROI.
• Recognize potential problems early and initiate/apply problem-solving skills and processes in a timely manner.
• Demonstrate comprehensive knowledge and accountability for all congress/client-related matters.
• Accountable for the delivery and quality of work produced by the team.

Requirements & Experience
• 3-5 years of proven experience in client account management, including familiarity with concepts, practices, and procedures within a service environment.
Experience in the tech industry
• Experience in managing direct employees and teams – advantage.
Excellent computer skills, including all Microsoft Office programs; knowledge of CRM – advantage.
• English – native or mother tongue level; knowledge of other European languages – advantage.

Job Category: original events
Job Type: Hybrid
Job Location: Madrid

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