Hotel Operations Specialist – Sofia

Kenes Group is the forefront of global conference management and one of the world’s leading Professional Conference Organisers (PCOs). Founded in Tel Aviv in 1965 and headquartered in Geneva, Kenes Group has hosted over 3,800 conferences in more than 100 cities around the globe, providing services to over 220,000 participants per year. Our team of over 350 professional, multi-cultural, multi-disciplinary employees in 18 locations on four continents.

Currently we are looking for a Hotel Operations Specialist who will be responsible for providing professional services in the area of Hotel Reservations.

• Provide excellent customer support to all Kenes Group clients;
• Conduct all hotels reservations along with payments, billing, invoicing, amendments, cancellations, etc.;
• Update the Kenes Group allotment systems with the necessary data;
• Communicate efficiently on a daily basis with all external suppliers, negotiate rates and deadlines;
• Work closely with all Kenes Group departments and project teams, outside suppliers, including hotels, local agents, wholesalers, pharmaceutical companies and travel agencies around the world;
• Meet and exceed the hotels’ operations targets;
• The position requires occasional travel abroad, including representing Kenes Group on-site at congresses (4-5 times a year);

Education & Experience:

• Bachelor’s degree;
• Minimum of two years of experience in hotels, tourism, travel, or the events industry;
• Knowledge of rates and other established concepts in the hotel industry – an advantage;
• Extensive experience in a global work environment;
• Fluent English, verbal and written communication, other European languages – an advantage;
• Computer skills – full comprehension of Microsoft Office, ERP systems, interfaces between different systems;


• Excellent communication skills;
• Ability to work in a fast-paced environment, where multitasking is required, prioritizing and meeting • tight deadlines;
• Highly service oriented;
• An excellent team player;
• Exceptionally detail-oriented and organized;

• Competitive salary and full-time labor contract;
• Flexible benefits program: Food vouchers, optional Additional Health Insurance,
• Corporate discounts, etc.
• Fixed working hours (Monday-Friday);
• Hybrid working mode, excellent location of the office and free shuttle bus from a metrostation to the office;
• Gifts for special occassions, fruits, massages and yoga classes in the office once per week;
• Real chances to develop professionally in a leading international company;
• Friendly team culture that promotes initial and continual professional education and team collaboration;
• Regular Team events;
• Refer a friend program.

In case you are interested in this position, please submit your CV in English.
Only short-listed candidates will be contacted.
All documents will be treated with the strictest confidentiality!

Job Category: Hotel Operations
Job Type: Full Time
Job Location: Sofia

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